Blog-Inner - Ashok Leyland Corporate
Service against all odds
The nationwide lockdown has thrown normal life out of gear. At these times when only transport of essentials is permitted, there have been stranded truckers- without food and sometimes a breakdown. Breakdowns are always a night mare - away from home, short of cash, safety of goods and drivers, language barriers, getting a good mechanic, these are some of the challenges faced by drivers and customers during a breakdown,
This is where the ServiceMandi team stepped in and helped out. Apart from helping drivers since the lockdown, ServiceMandi has also attended to more than 130 breakdowns of multi-brand vehicles including LCV’s, M&HCV’s and Combined Harvester machines across the country. Despite restrictions, they were able to get permission from the concerned authorities to attend to the vehicles at the earliest.
Their efforts were not without any challenges. The two main challenges were:
Travelling to the Break down spot because of Police restrictions:
Mechanics were stopped in many places by the police. However, the
mechanics showed the request received in the ServiceMandi app which
carries vehicle details and contact number of the driver. The Police
could cross check the authenticity by talking to driver/owner and the
need to travel to attend to the vehicles carrying essential goods. The
team also helped in organizing letters from police department for
mechanics to travel to breakdown locations.
Getting spares: ServiceMandi has parts retailers listed on the app with mobile numbers of its owners for all types of vehicles. Through this feature, mechanics could talk to parts retail shop owners nearby and requested them to open the shop explaining the emergency and got the required parts for the vehicle.
This futuristic ServiceMandi app helped in many ways; be it be locating the vehicle, locating the mechanics or the spares. Customers have been happy with the support provided in these challenging times.
We salute the ServiceMandi mechanics for their relentless service to deliver our promise of Aapki Jeet. Hamari Jeet to stakeholders.
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