Tough times never last but tough people do. This is what comes to
your mind when you think of D.K. Singh, HR head of the Pantnagar
plant, especially in this pandemic situation.
Pantnagar is situated in outskirts of Rudrapur, where the population
is less than 1.5 lakh people. Such small cities have challenges of
their own unlike the metros. When the Honorable Prime Minister called
for Janata Curfew on the 19th of March, all hell broke loose and panic
buying started in the city. At the same time the plant was dealing
with round the clock efforts for the upcoming launch of the BSVI &
MBP vehicles, in the midst of this procuring sanitization supplies
emerged as a bigger challenge. On the face of it, it looked like a
small issue, but for a small city where the total stock was meagre;
panic buying and hoarding stock made it much worse.
D K Singh noticed the sudden change in peoples’ buying behavior. He
understood the need for spreading awareness among the community. He
went one step further to address the employees, as well as local
communities to optimize this unusual buying and utilization of
sanitization products. This had a lasting impact on the community as
people understood the need to buy limited quantities.
What we see often is only a fraction of what really is. And D K Singh
had done well in anticipating that they were indeed dealing with the
tip of the iceberg. Immediate resource planning and risk assessment
was completed followed by assigning of responsibilities among HR and Admin.
But the real challenge started after the lockdown. Even though all
the all rescue teams were in place, the challenge of dealing with the
anxiety of young girl students in the hostel inside the plant premises
and with their parents still loomed large. The hostel facilities along
with canteen were already put in place but the anxiety of ‘What
will happen?’ created a tough situation among girl students.
Although the situation was tough and lock down rules became more
stringent with the local police and authorities, dealing with the
issues girl students led him to take firm decisions. Using his strong
PR skills with local government bodies, he managed to get curfew
passes to reach the hostel premises at the plant. Although evacuating
girls to their home town was the demand, it would have only led to
more chaos by putting them in an unsafe zone. He explained how health
and safety of our employees is always the first priority for Ashok
Leyland and also assured them and their parents how they would be
taken care of during the lockdown as well. These few words of
counselling and his physical presence worked wonders and came as
relief for all the students. In his own words he says “All employees
are the same for me. It is our prime duty to look after each and every
individual of our company. Action in such difficult situations
motivates me to keep going”
We salute all such war front warriors in our AL leadership for
living the brand of ‘One Team’
Aapki Jeet. Hamari Jeet.