The lockdown due to COVID 19 has made the nation face seemingly tough
days. You never know where a problem could crop up especially if you
were in the transport and logistics business.
Mr. Sunil Kumar, an Ashok Leyland ICV trucks operator from Bengaluru,
received an unexpected WhatsApp voice message from his driver saying
that his loaded vehicle has been abandoned at Jangalpur, West Bengal
and could be picked up at his will. At first Sunil did not know how to
react. He assumed it was a prank. It was only when he called back the
driver did he realise that he was in a spot.
His Ashok Leyland Boss ICV truck was loaded with rice bags (return
load from Kolkata to Bengaluru) after a long wait of 20 days at
Kolkata. During the lockdown, Sunil could barely expect anyone to help
by stepping out to lookout for his abandoned vehicle. Amidst such
despair, there was still a ray of hope. Sunil realized Ashok Leyland
was just one phone call away.
He reached out to Mr. Mohanraj, ALSE Area office Bangalore, who went
all out and tapped all possible sources he could avail help from. Our
24X7 helpline directed him to the nearest service outlet works manager
and his contact details (Shree Automotive Pvt Ltd.). Further, Mr.
Uttam Paul from the Corporate Office, helped co-ordinate with the
right team to get the task executed. Mr. Sandip Mayak, ASM ICV trucks
from AO Kolkata played a vital role in extending his help by
instructing the team to reach the spot where the vehicle had been
abandoned and ensured that the team scrutinised the vehicle for its
performance to ensure the loaded truck reached Bengaluru.
Following the update, Mr. Mohanraj further took the help of the team
to move the vehicle with the load, safely to Bengaluru. The transit
was closely monitored and ensured the safe return of the vehicle.
Sunil could not thank the Ashok Leyland ICV trucks team enough and
applauded them for such timely support!! What was first a nightmarish
situation was now resolved in a smooth and efficient manner.
Kudos to Mr. Mohanraj, ALSE Area office Bangalore, Mr. Uttam Paul
from the Corporate Office, Mr. Sandip Mayak, ASM ICV trucks from AO
Kolkata and team Kolkata!!!! This is truly the spirit of Aapki Jeet.