Sometime around 12 noon on the 30th of March, a week into lockdown,
KUN Capital, received a call from the Police Department, Madurai. One
of the MiTR vehicles that was taking the police personnel for
deployment had an issue. The call was made to them since the vehicle
was invoiced by M/s KUN Capital, Chennai. Since this was the first
complaint from this batch of vehicles, they called the dealership
directly. KUN then got in touch with the Area Customer Sales Manager
(ACSM) of Tamil Nadu, Mr. Boopathi who is based in Chennai.
Since the vehicle was in Madurai, Boopathi immediately had a
discussion with our Madurai Territory Customer Service Manager (TCSM),
Mr. Veerapathraan. Since Madurai was under lockdown, it was not
immediately possible to reach the spot where the vehicle was. Thinking
on his feet, Veerapathraan called the police department and spoke to
the driver. The driver informed him that the vehicle would not start,
and the MIL (malfunction indicator lamp) was glowing. He asked him to
start the vehicle again, so he could hear how it cranked up. A long
crank sound was heard, and the engine did not start. Hearing the
engine crank, he took a chance that it would be an electrical issue.
Despite the lockdown being in place and Section 144 implemented,
Veerapathraan was able to mobilize a technician from our Madurai
dealership M/s SNS Automobiles and requested them to send their
Service At Site
vehicle (SAS Van). He asked them to bring with them a scan tool, few
relays, fuses and an electrician too. They were stopped on the way but
when they informed the police officers that they were headed to repair
a police vehicle, they could easily pass. Veerapathraan too decided to
go to the spot to personally attend to the fault. The scanning device
was connected, and it showed that it was a relay error. The scan
device also showed them which relay was the issue. They quickly
changed the relays and checked for any other faults.
Veerapathraan’s thinking on his feet helped fasten the entire
process and thanks to the entire team, the vehicle was made road ready
by around 1530 Hrs.
Aapki Jeet. Hamari Jeet. especially during lockdown is the spirit
with which we carry out our work here at Ashok Leyland.